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Frequently Asked Questions
1. Are your products made of real silver?
Yes! All our products are made from 100% certified 925 Sterling Silver. Each piece comes with a quality guarantee and is crafted to be tarnish-free & hypoallergenic.
2. Will the jewelry fade or lose its shine over time?
No worries! Our jewelry comes with 6 months of plating warranty. If you take proper care (as per our care guide), it will retain its shine & elegance for a long time.
3. Is your jewelry safe for daily wear & sensitive skin?
Absolutely! All our pieces are skin-safe, nickel-free, and hypoallergenic—perfect for daily use and even for those with sensitive skin.
4. Do you offer customization or name pendants?
Yes, we do! You can get your jewelry personalized with names, initials, or special messages. Custom orders may take a little longer to ship.
5. How long will it take to receive my order?
We usually ship within 24–48 hours, and you can expect delivery within 5–7 working days, depending on your location.
6. Is shipping free?
Yes, we offer free delivery across India—no hidden charges!
7. Do you accept returns or exchanges?
Yes, we offer easy returns & exchanges on non-customized items within 10 days of delivery. The product must be unused and in original condition.
8. What do I get with my order?
Every order comes with:
- A luxury jewelry box
- Jewelry care guide
- Invoice
- Warranty card (for plating)
- Free gift (if applicable)
9. How do I contact customer support?
You can reach us anytime via:
- WhatsApp: +91-8980353842
- Email: hello@skdjewels.com
- Instagram DM: @skdjewels.official
- Or you can directly chat with us via chat support.
We reply within 24 hours or sooner!
10. Why should I choose SKD Jewels over other brands?
Because SKD Jewels isn’t just about jewelry—it’s about trust, quality, and unforgettable experiences.
🎁 Luxury Packaging – Every order feels like a gift, even if it’s for yourself.
✨ Skin-Friendly & Tarnish-Free – Safe for everyday use, even on sensitive skin.
🛡 6 Months Plating Warranty – Because we care about your long-term shine.
❤️ Personal Touch – From handwritten notes to surprise gifts, we add love to every box.
📞 Real-Time Support – No bots, no wait—just real humans who care.
🎉 Affordable Luxury – Looks like high-end designer jewelry, without the high-end price tag!
Here’s why we stand out:
💎 100% Pure 925 Sterling Silver – No fakes, no plating scams.
🎁 Luxury Packaging – Every order feels like a gift, even if it’s for yourself.
✨ Skin-Friendly & Tarnish-Free – Safe for everyday use, even on sensitive skin.
🛡 6 Months Plating Warranty – Because we care about your long-term shine.
❤️ Personal Touch – From handwritten notes to surprise gifts, we add love to every box.
📞 Real-Time Support – No bots, no wait—just real humans who care.
🎉 Affordable Luxury – Looks like high-end designer jewelry, without the high-end price tag!
When you shop with us, you're not just buying jewelry—
👉 you're choosing a brand that celebrates you.
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